This is caused by a firmware issue coupled with a specific manufacturing test process. Data on the drive will be unaffected and can be. Once this condition has occurred, the drive cannot be restored to normal operation without intervention from Seagate. An issue exists that may cause some Seagate hard drives to become inoperable immediately after a power-on operation. For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access. We will respond, promptly, to your email request with appropriate instructions. Please include the following disk drive information: model number, serial number and current firmware revision. As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products.
One of the most useful source with lots of information is over at MSFN where they keep an user-reported list of affected models up to date.
As some of you probably own a desktop PC it should also be noted that Seagate has released firmware updates for a variety of their latest Seagate's official knowledge base article offers a Model Number and Serial Number check for affected drives, but has been modified a couple of times over the last 2 weeks, so make sure to check back often for updates.
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The full Changelog holds detailed information about the fixes, which drives were added in the past and how to burn an.
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